Privacy Policy.
Privacy Policy – RPP-Robertson People & Process
Last updated: 19-05-2026
1. Who we are
This website is operated by:
RPP - Robertson People & Process (part of The Mick Robertson Group Ltd)
Registered address: 66, Paul Street, London EC2A 4NA
Email: contact@therobertson-group.co.uk
We provide:
Digital downloads and online content (blog posts and podcasts)
HR consulting and policy guidance
Compliance training services
Books and gifts (physical products)
We are the data controller responsible for your personal data.
2. What personal data we collect
Depending on how you use our website, we may collect:
a) Identity and contact data
Name
Email address
Phone number
Billing and delivery address
b) Financial data
Payment details (processed securely via third‑party providers)
c) Technical data
IP address
Browser type and device information
Website usage data
d) Content & interaction data
Comments on blog posts
Podcast interactions or subscriptions
Enquiries relating to HR consulting or training
e) Marketing data
Newsletter preferences
Consent to receive updates or promotions
UK law requires transparency about the types of data collected and their purpose[lawdistrict.co.uk], [ico.org.uk]
3. How we collect your data
We collect data through:
Website forms (contact forms, checkout, sign‑ups)
Purchases (digital downloads, books, gifts)
Newsletter subscriptions
Cookies and analytics tools
Direct communications (email, phone)
4. How we use your data
We use your personal data to:
E‑commerce & digital services
Process and deliver digital downloads
Fulfil orders for books and gifts
Manage payments and refunds
Content & engagement
Manage blog comments and podcast subscriptions
Improve website performance and content quality
Professional services (HR consulting & training)
Respond to enquiries and consultations
Deliver HR services and compliance training
Marketing
Send newsletters, offers, or updates (with consent)
5. Lawful basis for processing
We rely on lawful bases under UK GDPR:
Contract – processing orders, delivering services
Consent – marketing emails, cookies
Legitimate interests – improving services and website
Legal obligation – compliance with tax and legal requirements
6. Sharing your data
We may share your data with:
Payment processors (e.g. Stripe, PayPal)
Website hosting and IT providers
Email marketing platforms
Analytics providers (e.g. Google Analytics)
Delivery services for physical goods
We do not sell your personal data.
7. International transfers
Some of our service providers may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.
8. Data retention
We retain your personal data only as long as necessary:
Order data: for accounting and legal obligations
Client data (HR services): for contract duration and compliance
Marketing data: until you withdraw consent
Policies must explain retention or how it is determined [ico.org.uk]
9. Your rights
You have the right to:
Access your data
Correct inaccuracies
Request deletion
Restrict or object to processing
Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Policies must clearly explain user rights and complaint routes [ico.org.uk]
10. Cookies
We use cookies to:
Ensure the website functions properly
Analyse traffic and usage
Improve user experience
We obtain consent for non‑essential cookies in line with UK law.
Where applicable, see our separate Cookie Policy.
UK regulations require transparency and consent for many cookies [sprintlaw.co.uk]
11. Data security
We implement appropriate measures to protect your personal data from unauthorised access, loss, or misuse.
12. Third‑party links
Our website may contain links to external websites. We are not responsible for their privacy policies or practices.
13. Changes to this policy
We may update this policy periodically. Updates will be published on this page with a revised date.